Effective Date: March 30, 2025

At Newbill Media, we are committed to delivering high-quality website design services with a clear and fair refund policy. Please review the terms below carefully.

1. Setup Fee & Subscription Fees

• The one-time setup fee paid for our website design services is non-refundable except under the conditions outlined below.

• Monthly subscription fees for hosting, maintenance, and support are non-refundable once billed.

2. 7-Day Delivery Guarantee & Revisions

We guarantee delivery of a fully completed website within 7 calendar days from your confirmed project start date — as long as all required content is submitted on time and feedback is provided within 12 hours.

This means your website will be fully built, functional, and ready for your review within the guaranteed 7-day window.

Revision Policy

If you request revisions after the 7-day delivery, that’s completely fine — we’ll make the necessary changes to ensure you’re satisfied. Just note that revision rounds may take additional time beyond the initial 7-day window.

Once you approve the final version of your website, the project is considered complete.

After final approval:

• Any minor updates (such as photo swaps or text changes) are included if you’re on an active monthly subscription plan.

• Major changes or redesigns will require a separate quote.

3. How to Request a Refund

If you believe you qualify for a refund under our 7-Day Delivery Guarantee, you must:

• Submit your request in writing to [email protected]

• Send your request within 24 hours of the missed delivery deadline

Refund requests submitted outside this timeframe will not be accepted.

4. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Delays caused by the Client (e.g., late content submission or failure to respond within 12 hours)

• Client requests to pause or extend the timeline

• Client dissatisfaction with scope after on-time delivery

• Subscription fees already billed (these cover services already rendered)

5. Subscription Cancellation

You may cancel your monthly subscription at any time with 7 days’ notice before your next billing cycle.

Upon cancellation:

• Your website may be transferred using our free self-transfer option

• No refunds will be issued for current or past subscription payments

Contact Us

For any refund-related questions, please contact us at:
[email protected]

Summary

We aim to make every project successful and deliver your website on time. This refund policy protects both your investment and our commitment to delivering fast, high-quality results — while allowing room for revisions and ongoing support through our monthly plans.